Help! I don't have a logo or artwork!
Don't have a fancy logo? No problem! We can imprint a simple text message on your item at no additional cost. Some customers choose to use just their company name, address and/or phone number imprinted in simple text on a promotional hot sauce label. If you'd like a simple logo but don't have your own artwork, we can accommodate that too. We will work with you to create a simple logo that will complement your company information. Want something a little fancier? Contact us for quotes on the cost of creating new artwork. Artwork costs are typically on a per-hour basis and depend on the complexity of the logo you have in mind.
Help! I have a logo from our website/letterhead/business card; can I use this as my artwork?
We can work with just about any image that you send us. However, we want your logo to show clearly on our promotional products, which is why we recommend using certain formats over others for production. Typically a logo taken off of a website or scanned from letterhead is not sharp or large enough to look good when imprinted on a hot sauce label. That is why we recommend using a vector format image to get ideal results that will look better than scanned images.
If you do not have access to a vector format, we can recreate your image in vector format for free if it is a simple image. More complicated images may incur a small conversion fee. If you're unsure, send us your artwork and we will take a look and see if we can re-create it for free, or if it will incur artwork costs. More often than not, our art department can produce a vector conversion for free, so don't hesitate to contact us with questions!
Help! What is a proof and why do I need one?
To ensure that you are completely happy with your promotional product, we provide you with a proof before the item even goes to production. All of our proofs are completely free, even if you change your mind about ordering a product. A proof simply allows you to see what your logo/message will look like on a product. While we can create a spec product of your sample, in most cases it is very costly. That is why we offer free digital proofs to show you just how good your logo will look on one of our amazing hot sauces. Once you send us the artwork, product number and any additional information via email (see How To Order), we will return your proof within 1 hour to 24 hours.
Time Frame for Proofs
Depending on the complexity of your artwork and the format in which it is sent to us, your proof will take anywhere from 1 hour to 24 hours. In most cases, you will receive your proof within a few hours of emailing it to us at firstname.lastname@example.org. It is important to remember that we will not place any order without approval of the artwork. This ensures that you are completely satisfied with the proof before we send it to production. If you are in a rush, please indicate this when placing your order. Please note that any revisions you make to the proof will take additional time, so it is important to send us the artwork well in advance of your event date.
Since our hot sauces have a turnaround production period of 14 business days, we can have the item produced and sent to you in as little as three weeks. When placing your order, please inquire about the production time to ensure that we have enough time to create your proof and send it to the factory, as well as for shipping. If you need an item fast, we do offer rush service for an additional fee. For rush orders, it is important to send us all of the information required for the proof to ensure that your order is sent quickly to our factory. Confused?
If it is your first time ordering a promotional product, all of this jargon about vector formats and production times can be confusing. In short, we will try to work with whatever type of image you can send us to create a promotional product that will wow your clients. Just send us whatever information/graphics you do have and we will work with you to make the process as simple as possible.
There are three ways by which you can place an order with the Pepperjack'd promotional items team: online, over the phone or by email. No matter how you place your order, our sales associates are ready to make the process as easy and quick as possible.
This is the fastest and easiest way to place an order with Pepperjack'd. Simply click on the "Place Order" button under the product to get started. You can fill out all of your information, including shipping, billing, product details and artwork submission.
Once you submit this form, your information will be sent to a sales associate. You will then receive an email or phone call regarding your order, as well as a proof of your artwork with the product information that you provide us. We will also provide you with a sales quote regarding your order. Once you approve the order and artwork proof, we will collect your credit card information send your order to production.
Do you prefer to speak with an actual human being when placing your order? We completely understand! That is why you can reach us from Monday to Friday 8 A.M. to 5 P.M. One of our experienced sales associates will walk you through the order process. To make the ordering process a little easier, write down the sauce flavor you are interested in, the quantity and the label requirements. We know that some orders might be more complicated than others so don't hesitate to give us a call regarding your order at (833) 754-7552.
If you just don't have the time to fill out the online form or call us, you can shoot us a quick email to email@example.com. Please include as much information as possible about the product you are interested in, such as sauce flavor, quantity, label requirements and the shipping address. One of our dedicated sales associates will return your email during regular business hours. Any questions that you have regarding your order can be sent via email as well.
We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. The most economical means of transportation is typically UPS Ground. In some cases where product is extremely heavy, another common carrier may be used.
Should you have special shipping needs, including the need to divide shipments among multiple destinations, please contact firstname.lastname@example.org
All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. We guarantee that your items will leave the factory on or before the ship date specified on our Order Acknowledgment. We cannot be held responsible for goods lost or delayed by common carrier or by 'acts of God'. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call customer care toll-free at (833) 754-7552 for assistance.
We are able to ship to most locations in the US, although individual carriers have restrictions regarding PO and APO boxes.
All orders will be shipped using Pepperjack'd LLC shipping account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number via email. If you choose to use your own account, you will be solely responsible for the insuring of your shipment. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items.
Unless otherwise specified, all shipments sent using UPS or Federal Express services will be insured for full value by Pepperjack'd LLC and included as part of our shipping and handling charges to you. Any customer not wishing to pay for this expense must communicate this to us on their Order Acknowledgement.
Pepperjack'd LLC offers all classes of service offered by Fed Ex and UPS.
Additionally, Saturday deliveries are limited to domestic US shipments only and only apply to UPS Next Day service. Saturday deliveries will result in additional shipping charges.
Please keep in mind that there are differences in transit time and charges to residential and commercial address. If shipping to residential address you must specify to your sales rep prior to ordering. Transit times and charges vary between residential and commercial addresses and we cannot be held responsible for these differences or delays. You will receive an order confirmation confirming your shipping address to approve. Please note that we assume all shipping addresses provided with a company name are not residential addresses and addresses without company names as residential.
Finally, because Pepperjack'd LLC sends its products from our business location in Florida, orders placed on the same day may arrive at different times. If you have unique needs regarding arrival of products, please be sure to specify those needs in an email. If you have additional needs after placing an order, please call you representative directly.
Do you have a trade show in Los Angeles and a sales meeting in Boston? At Pepperjack'd, it is no problem at all for us to send your items where they need to be. In an email, just specify that you need your order sent to multiple locations. A sales professional will call you or send you an email in order to obtain the details. We require that at least one full carton of product is shipped to each location. Freight will be billed individually for each shipment on your final invoice and a handling charge of $25.00 for each additional location may be added.
Pepperjack'd LLC requires a full payment to start production. All outstanding balances must be paid in full before any new order production can proceed. By signing the provided Order Acknowledgment, the buyer confirms entrance into a contractual agreement with Pepperjack'd LLC and approves Pepperjack'd LLC's permission to first apply any outstanding balance to the payment method provided, until said balance is paid in full, and then move forward with the payment terms as outlined below.
Terms are given at the discretion of Pepperjack'd LLC. The full amount of an invoice can be charged to the supplied credit card on file at any point before, during, or after production. There is a $50.00 service fee for each returned check. All refunds of $100.00 or more will be returned by bank check within 10-15 business days via first class mail. If a Purchase Order is needed to submit or request payment, Pepperjack'd LLC will provide the necessary paperwork to the buyer or buyer's accounting department at the time the order is placed.
In all cases where a check is returned for insufficient funds, a $50.00 fee per returned check will be assessed.
Net 30 Terms.
If payment terms are granted, the buyer agrees that late payment of an invoice will result in a 1.5% finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. The buyer agrees to pay all Pepperjack'd LLC's attorney and collection agency fees incurred in the pursuit of any amount owed thereunder and not paid when due.
The buyer's submittal of an online order, signature on an Estimate/Quote, or email acceptance of a Sales Order/Order Acknowledgment are all records of conditional acceptance by Pepperjack'd LLC of the buyer's offer to purchase goods and accept Pepperjack'd LLC terms and conditions. These initial records may contain terms that differ from those contained in the buyer's Purchase Order. To the extent that this is the case, Pepperjack'd LLC expressly conditions its acceptance of the buyer's offer on Pepperjack'd LLC's assent to the additional or differing terms. The buyer's receipt and retention of the goods shall constitute acceptance of any such additional or differing terms. The buyer and Pepperjack'd LLC agree that any contract hereby entered into has been made under and will comply with Florida State Law.
Cancellations and Alterations to Existing Orders.
Once the buyer confirms the Order Acknowledgement and Artwork Approval, the order is initiated and production begins. After this time, Pepperjack'd LLC cannot guarantee the ability to make changes or cancellations to an order. When an order is placed, it is processed and shipped quickly. If changes to an order are necessary, Pepperjack'd LLC must be contacted immediately. Otherwise, said changes may not be able to be made before the order ships. If additional information is required, the sales representative involved will be available for assistance and clarification.
Pepperjack'd LLC will make every effort to comply with the buyer's cancellation request. If the buyer has already received the Order Acknowledgment, there will be a minimum charge of $50.00 to cover preparation expenses. In addition, the buyer is liable to pay the agreed upon price for any work completed up to the time that the order is cancelled. Cancellations result in the buyer being assessed for any production charges accrued at the time. These charges may include, but are not limited to: setup charges, artwork preparation charges, paper or product proofs, shipping charges, digitizing or embroidery, and restocking fees. All completed work and costs incurred will be the responsibility of the buyer. These fees will be billed at Pepperjack'd LLC's discretion.
The best way to avoid cancellation fees is to make selections carefully and thoughtfully and to be 100% confident before moving forward with an order.
Claims, Adjustments, and Returns.
No returns of imprinted goods are accepted. Incomplete or partial returns will NOT be accepted. Unauthorized returns are NOT accepted. Any imprinted products returned in violation of this policy will be discarded at Pepperjack'd LLC's discretion.
Pepperjack'd LLC strongly advises buyers to open all orders to check for quality and satisfaction. If any problems arise with an order, the buyer must contact customer service at (833) 754-7552 with the order number immediately or within 15 days of receipt at the very latest. After this time, Pepperjack'd LLC will be unable to go back to suppliers for credit. If necessary, Pepperjack'd LLC will issue an RMA (Return Material Authorization) Number and provide the buyer with a special shipping address.
In the case that the buyer believes receipt of a product or order to be erroneous, customer service must be contacted within 5 working days of receipt of the merchandise. Claims made after this time will not be reviewed. Before Pepperjack'd LLC can begin to process a claim, a sampling of the goods (quantity will be determined at Pepperjack'd LLC's discretion) must be provided for review. Pepperjack'd LLC reserves the right to take up to 7 working days to process a claim from the date of receipt of the goods in question. Any credits, returns, or refunds will be processed within 2 business days after review, unless otherwise noted. The Payment Terms section further outlines this process.
In the case of a buyer error or unauthorized return (including rejected shipments), the buyer is responsible for the return freight, unless otherwise noted.